PRIVACY POLICY

Monarch Medical Solutions Effective Date: May 31, 2026

Monarch Medical Solutions (the "Company," "we," "us," or "our") is committed to protecting the privacy of our clients, healthcare partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information.

Orthopedic Applications

1.1 Information You Provide

We may collect the following information when you register, place an order, or contact us:

  • Name, title, and professional credentials
  • Practice or facility name and address
  • Phone number and email address
  • Payment information (credit card data is processed by a third-party payment processor; we do not store card numbers)
  • Professional license numbers
  • Order history and preferences
1.2 Information Collected Automatically

When you visit our website, we may automatically collect:<?p>

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring URLs
  • Device type and operating system

This information is collected through cookies and similar tracking technologies. You may disable cookies in your browser settings, though this may limit certain website functionality.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Verify your professional credentials and licensure
  • Communicate with you about your orders, products, and services
  • Send educational content, product updates, and promotional materials (you may opt out at any time)
  • Comply with applicable federal and state laws and regulations
  • Improve our website and customer experience
  • Detect, prevent, and address fraud or other illegal activities

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • BioXtek, Inc. - our manufacturing partner - for order fulfillment and product quality purposes
  • Third-party service providers who assist with payment processing, shipping, and website operations, subject to confidentiality obligations
  • Regulatory authorities or law enforcement when required by law or to protect our legal rights

Any third parties with whom we share data are required to handle your information in a manner consistent with this Privacy Policy.

4. HIPAA Notice

Monarch Medical Solutions operates as a distributor to healthcare providers and does not directly collect or process patient health information (PHI) in the ordinary course of business. However, to the extent we receive any PHI in connection with our services, we are committed to handling such information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and will execute a Business Associate Agreement (BAA) where required.

5. Data Security

We implement commercially reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (SSL/TLS), access controls, and secure payment processing through third-party processors. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for up to seven (7) years in accordance with applicable law.

7. Your Choices and Rights

You have the right to:

  • Access, update, or correct the personal information we hold about you
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
  • Request information about how your data is used and with whom it is shared

To exercise any of these rights, please contact us using the information below.

8. Florida Privacy Considerations

We comply with the Florida Digital Bill of Rights and other applicable Florida privacy laws. Florida residents may have additional rights regarding their personal data. Please contact us for more information or to submit a rights request.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We do not respond to "Do Not Track" signals at this time.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on our website with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: Monarch Medical Solutions Pompano Beach, Florida Website: www.monarchmedicalsolutions.com Email: info@monarchmedicalsolutions.com